Achieve Connected Commerce with OSF UnifyCOMMERCE Lightning Bolt
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Achieve Connected Commerce with OSF UnifyCOMMERCE Lightning Bolt


OSF UnifyCOMMERCE makes it possible to provide consumers with truly unified shopping experiences, and achieve connected commerce with multi-cloud integration. The Service Console provides a 360-degree view of consumer data across Commerce Cloud, Marketing Cloud, and Community Cloud. With Single Sign On, customers seamlessly transition between the website and the Community. Their cart remains up-to-date, and they can easily continue their shopping journey. Customers can also review their case history, create returns for items purchased online and in-store, and use Live Chat to engage with Service Agents. OSF promotes meaningful conversations by making customer details accessible to agents right within the chat window and decreases wait times by giving agents the ability to place orders on behalf of customers. Case management is also tailored to the Commerce World. Agents can quickly create warranty and return orders, helping to improve customer service. Data extensions make it possible to build highly personalized customer journeys in Marketing Cloud based on customer behavior, and even recommend products using Predictive Intelligence. And tools like the Clienteling app for in-store agents provide a unified view of consumer data across all channels and touchpoints. Achieve connected commerce by building unforgettable customer journeys with OSF UnifyCOMMERCE.

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