How Printful Processes Payments for Order Fulfillment – Printful Billing Tutorial 2020
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How Printful Processes Payments for Order Fulfillment – Printful Billing Tutorial 2020


Hi, I’m Andris from Printful’s marketing
team! I’m going to tell you about how Printful processes
payments for fulfillment. If you’re creating a personal order on Printful,
say, ordering a t-shirt for yourself, you pay Printful for fulfillment during checkout,
and that’s the only payment. But if you have an online store connected
with Printful and customer orders from your store are imported into Printful automatically,
there are two separate payments that take place: * The first payment is the retail transaction
between your customer and you. Your customer places an order on your storefront
and pays you, using your storefront’s payment platform. * The second payment is the order fulfillment
transaction between you and Printful. When Printful gets the order, Printful charges
you for fulfillment and shipping, using Printful’s internal payment system, the Printful Wallet. Let’s put this into context. Say, a customer orders a t-shirt from your
store. Their total is $25, shipping included. They will pay you the $25 and you’ll receive
those $25 in the account you’ve set up on your storefront. Meanwhile, the order is imported into Printful. The Printful system detects that it costs
$15 to fulfill and ship the order, and gets the funds needed from your Printful Wallet. So, receiving payment from your customer is
only half the job. For your orders to be fulfilled, you need
to set up everything on Printful’s side for that second payment: the order fulfillment
transaction. Keep watching to find out how to do it. Like I said, the payments for fulfilling all
your Printful orders happen in your Printful Wallet. It’s Printful’s internal payment system that
lets us process your payments for fulfillment as quickly and safely as possible. Your Wallet is created when you sign up with
Printful. Since all order fulfillment payments go through
your Printful Wallet automatically, you need to make sure your Printful Wallet always has
access to funds. Otherwise, Printful can’t receive payment
for fulfilling incoming orders, and your orders in your Printful Dashboard aren’t fulfilled
until you approve and pay for them. You don’t want that, you want your orders
to go through! So here are the three ways to make sure you
always have funds in your Printful Wallet. You can either: 1) Set up a billing method where funds are
added to your Printful Wallet from your bank card, PayPal or other means of payment on
demand—as orders come in; OR 2) Add funds to your Printful Wallet manually; OR 3) Do a combination of both. If you use a combination of both—billing
methods and manual deposits—to pay for your orders, remember that the Printful system
will always collect money directly from your Printful Wallet first, and only then see if
additional funds need to be accessed from your billing methods. Let me tell you about each of the three. Let’s take a look at the first option, using
a billing method. Here, you provide a bank card, PayPal or other
means of payment that Printful will automatically bill for the fulfillment costs of each incoming
order. The amount billed is automatically deposited
in your Printful Wallet. The Printful system then collects it from
your Wallet to send your order to fulfillment. When you check your payment history under
Billing>Payments on your Dashboard, you’ll see that orders paid using a billing method
show two payments of the same amount: * the money deposited to your Printful Wallet
from your billing method, * and the money collected from your Printful
Wallet for fulfillment. We recommend and aren’t sure how many orders
to expect, or how much money you’ll need for fulfilling orders. Think of it as payment-on-demand. To set up your billing methods, on your Printful
Dashboard, hit Billing in the side menu, and select Billing methods. Here, you can add billing methods, set your
primary account billing method, and set the billing method for each of your stores. To add a new billing method click “Add new
billing method”. Enter your information here and hit “Add”. The newly added method will show up here. The primary account billing method applies
to your entire Printful account. You can change it any time. For example, right now I have my PayPal account
set as the primary billing method, but I want to change it to the bank card I recently added. I choose Set as primary here, and the settings
are updated. If you have only one billing method added,
it will automatically be set as your primary one. If you have multiple stores connected to Printful
and want to have several billing methods that vary from store to store, you need to add
them and set them here, under Store billing methods. If you don’t specify the billing method for
each store, Printful will use your primary account billing method as the default. So, if I want orders coming from this store
to be billed through my PayPal, I choose the PayPal account from this dropdown here. And, as you can see, the account primary billing
method doesn’t change, neither do the other billing settings. If you use our Warehousing & Fulfillment services,
your monthly fees will always be collected from your account’s primary billing method. Payment for Warehousing & Fulfilment orders
works the same as for all other Printful orders. Here, you can also set the billing method
currency for each store—the currency in which you want Printful to charge you for
fulfilling orders in the respective store. Note that this only applies to the currency
in which Printful charges you, not the currency you set up on your storefront for your customers! Now let’s take a look at option number two,
adding funds to the Printful Wallet manually. Here, you deposit money to your Printful Wallet
from your bank card, PayPal, or other means of payment yourself. When an order comes in, the Printful system
will collect the necessary amount of money from your Printful Wallet and send the order
to fulfillment. Under Billing>Payments, you’ll see the manual
deposits you’ve made to your Wallet, and the money collected from your Printful Wallet
for fulfilling orders. That’s why
and don’t want their bank accounts crowded with transactions. To make a manual deposit, go to Printful Wallet
from the side menu here. Each currency has a separate Wallet. If you have multiple stores with different
currencies, you need to make sure you have funds in each Wallet for the orders to go
through. Then, click Add money here, and enter the
amount you’d like to deposit to your Wallet. Right now, I want to add $100, so I set the
amount here, and provide my card details. This is a manual, one-time deposit. If you want, you can save the card you enter
here as a billing method for your account. The card will appear in your Billing methods
section, and you’ll be able to set it up as a primary or store billing method. Next time you want to add more money to your
Wallet, this card will also show up here in your list of billing methods for quick selection. Note that this quick save feature works only
with bank cards. You can add PayPal as a billing method the
way I described earlier. Before we take a look at option number three,
the combination of options one and two, I’d like to remind you of what I mentioned at
the beginning of the video: If you use this combination of both billing
methods and manual deposits to pay for your orders, remember that the Printful system
will always first collect money directly from your Printful Wallet, and only then see if
there are additional funds that need to be collected from your saved billing methods. So, combining the on-demand billing option
and the manual deposit option gives opportunity for a sweet spot between having a bank account
full of fulfillment transactions and having to remember to add funds to your Printful
Wallet. This sweet spot is the Printful Wallet’s auto
recharge feature. With the auto recharge in place, each time
your Printful Wallet doesn’t have enough funds to pay for an order, the amount you set here
will be automatically deposited to your Wallet from your primary account billing method. So you need to make sure your primary billing
method is set up and good to go. Let’s set the auto recharge to $100. Now, if I get an incoming order that costs
$15, but my Printful Wallet only has $7, $100 will be automatically deposited from my primary
account billing method to my Printful Wallet, and the order will be paid for and sent to
fulfillment. Now that you know how the Printful Wallet
works, here are two other functions you should know about. The first is, the Printful Wallet is where
Printful will store refunds for your orders. And the second—the Printful Wallet offers
the option to withdraw money. The amount of time it takes for the money
to be transferred to your account depends on what you use: bank card or PayPal, for
example. For PayPal, it happens in a matter of minutes,
but for bank cards, it might take up to 3–5 business days. And that’s it! You’ll be able to find information about
taxes, legal info, and documents in the “How does billing work” section in your Printful
Dashboard under Billing, as well as in our FAQs, so be sure to check them out!

About Ralph Robinson

Read All Posts By Ralph Robinson

6 thoughts on “How Printful Processes Payments for Order Fulfillment – Printful Billing Tutorial 2020

  1. 📝 Table of contents:

    0:09 Personal orders

    0:19 Store orders

    0:28 Transactions

    1:28 Adding funds

    2:24 Setting up a billing method

    5:30 Adding funds to the Printful Wallet

    7:06 Combining both options

    8:21 Features you should know about

  2. The first minute of this video is great… I get a lot of questions about how this works. I might borrow that clip explaining multiple transactions for a video on my channel 👍

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