How to buy a car without getting ripped off (Marketplace)
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How to buy a car without getting ripped off (Marketplace)


[ ♪♪ ]>>David: Take a
ride undercover.>>Just looking for a
little commuter car.>>David: Inside
car dealerships.>>$112 bi-weekly at 0%.>>This is the trick.>>The average consumer
sees that they think, “Oh, I can afford that car.”>>David: And the high cost…>>I can’t get out of it. So I have to pay it.>>It’s troubling. I want to go in there and
find out what’s going on.>>David: How not to buy a car. This is your Marketplace.>>David: Jenny’s shopping
for her first vehicle. The biggest purchase of her life
and cost is her main concern.>>Ya, I’m just
looking for cars.>>Oh, okay, sure.>>I’m looking
for a smaller car. I’m just looking for a
little commuter car.>>David: She doesn’t want to
pay a lot and really doesn’t want a big debt.>>And how much was this one?>>David: Jenny is genuinely
looking to buy a car.>>Is it on?
>>Yes.>>David: And recording it
all with hidden cameras…>>This will just
hide everything.>>David: ..’cause she
works for us.>>All right, see you later.>>David: About 2 million
new cars will be sold by the end of 2017. Many of them with the lure of
low payment loans that seem so affordable but are the
dealerships revealing everything you need to know? To find out,
we’re calling in the pros.>>This car just turns
heads everywhere it goes.>>David: That’s Shari Prymak. Mild-mannered
school teacher by day, car buying expert
in his free time. And that $100,000 Lexus? It’s borrowed.>>I get to test drive
new cars every single week. I don’t actually even own a car.>>David: Shari works
with Mohammed Bouchama.>>84 months?>>David: He heads
Carhelp Canada . A popular car buying
service for consumers.>>Oh, yeah, they trust
what I tell them.>>David: They’re dropping by
to analyse the financing advice Jenny’s hearing at dealerships.>>Hi, David, good to meet you.>>David: Hi. Hi, Shari.
All right. We’re going to look at some
clips. [ ♪♪ ]>>I’m looking
for a smaller car.>>David: Jenny’s visiting ten
dealerships in the Toronto area that sell popular
small cars in Canada. She’s barely in the door when
she hears about low payments spread over a very long time.>>David: That focus on payments
is a red flag for our experts.>>We don’t even hear at all
the price of the vehicle at all. All we are getting is the
monthly payments or the weekly payments or the
biweekly payment. I mean, that’s not right. It really is not at all. [ ♪♪ ]>>David: Over and over,
it’s low payment…>>David: ..spread over
a long time.>>David: At most of the
dealerships they instantly offer up loans of seven years.>>And that’s for seven years?
>>Seven years.>>The average consumer
sees that they think, “Oh, I can afford that car.” “I can manage that, no problem.” But it’s just another way of
bringing consumers into the dealership and selling them
something that they really can’t afford.>>David: Car loans
used to be shorter. Like 48 months.>>Get an incredibly low 2.9%
financing…>>David: Then came
the great recession. Money was tight so automakers
teamed up with banks and other lenders to get you buying again
by stretching out payments.>>Plus get zero percent
financing for 96 months.>>David: And it’s working. More than half of new car
loans are seven years or longer.>>David: On nearly every visit,
Jenny is told paying off years early is no problem.>>David: Not true
according to our experts.>>I mean, yes,
you have the right to pay it off, but the majority of
people cannot afford to pay it off.>>David: And why is that?>>The majority of Canadians
are overloaded with debt. So really they can’t
afford just to get suddenly, get $20,000 in one or two
years and pay off the car. It’s impossible.>>David: Dealerships,
though, still suggest it, and seven out of
the ten Jenny visits, start by pushing long loans.>>They really should
be telling the shopper, “This is the price
of the vehicle.” “These are your
different options.” “You can finance for
this much over four years, “this much over five
years,” and so on.>>David: So why
isn’t that happening? Dealers and salespeople in
Ontario must follow a code of ethics and the law. They must be “clear”,
“act with honesty, integrity”. The man who enforces it
all is John Carmichael. We show him the offers. Low payments, long time>>That to me is short-sighted,
just a recipe for problems. For a consumer to make a fully
informed decision they need a lot more information
than that.>>David: Should a
potential buyer just be shown the long term options or
should they be told about other options
in front of them?>>Well, my preference
would be they should be shown all options. The more choices the better
able you are to make the best decisions for you
and your family.>>David: Jenny ended up pushing
back a bit, against this idea of just the
seven year loan.>>Right.>>David: And I’d like to
show you a little bit of that discussion.>>David: Do you think that
advice is fair, is it honest?>>It’s troubling. When I have a young person
who’s standing in front of a situation like that, looking for their first car,
I would want to know they are getting a lot better
sales experience. I want to go in there and
find out what’s going on.>>David: Shari has
his own theory.>>Long term loans with low
monthly payments often encourage consumers to buy a more
expensive car because why buy the affordable car for $20,000
when for a longer loan I can buy the fancier car for $30,000
at the same monthly payments?>>David: That is the key to
bigger revenue for automakers and dealers. While a $20,000 car costs
$154 every two weeks on a five year loan. A $30,000 car is just $11 more
a payment but you’re paying for two more years.>>David: That upsell is
happening to Jenny right now [ Laughter ]>>This is the trick. Suddenly you stop
thinking about your budget, you stop thinking
what you can afford. And the way they
do it, well, don’t worry. You can do it for 7 years.>>David: Yeah.>>And your monthly payments
going to be only this much!>>Cars are more complicated
now than they ever have been. There are a lot
more electronics, there are a lot more sensors,
there are a lot more sensitive parts that can be very
very costly to replace.>>The last thing you want to
do is be in a situation where you’re making
payments on your vehicle, at 6th year or seventh year,
and it starts to require costly repairs, and at the same
time it’s worth very little, if you want to sell the vehicle.>>David: In your opinion,
for the average person, what is the best length
of time for a car loan?>>No more than five years.>>I would say ideally four
years but you can stretch it to five years.>>David: Seven and eight?>>No.>>No.
>>No, no, no. If you stretch the
loan to seven or eight, that means you
can’t afford that car.>>Right.
>>Forget it.>>David: Good advice. And she does hear it,
only a couple of times.>>David: Even more rare,
sales people who warn about longer loans.>>That’s great advice. It really is. I’m surprised actually. There is no question
he is telling her the truth, you know.>>David: This is what you
think people should be seeing.>>Absolutely. [ ♪♪ ]>>David:
Insider secrets…>>We’ll give them enough
information to make a decision, but we’re not going to point out
all the negatives.>>You’re
not losing in any way.>>You’re going
to lose your shirt.>>David: The ride continues
on your Marketplace. [ ♪♪ ]>>David: How not to buy a car. [ ♪♪ ]>>David: We’re testing the
advice you get at dealerships about car loans.>>You can always
pay faster, it’s an open loan.>>That to me is short-sighted,
just a recipe for problems.>>David: Problems leading many
Canadians into a spiral of debt they can’t escape. [ ♪♪ ]>>David: 24-year-old
Chantelle Matthews knows all about it. She’s working two jobs to
pay off one massive car loan.>>Basically, wake up,
go to work, and then go to the other job.>>David: Job #1, at a
building supply centre in Bracebridge, Ontario. She’s here from seven to five. End of this shift is the
beginning of the next. How much sleep do you
usually get when you work two jobs like this?>>Between three to four hours.>>David: You must be
exhausted a lot of the time.>>Yes. It does take a toll on you.>>David: Job #2
goes late, at the local pub. By the time she closes,
it’s almost three am. [ ♪♪ ]>>David: Chantelle’s troubles
began when she bought a new Hyundai on an eight year loan. [ ♪♪ ]>>I wanted a vehicle that was
cheap, reliable and you know, half decent, would
last you a while.>>$158 I believe
every two weeks. >>David: Seemed affordable
but the car kept breaking down.>>The fan in the
fan motor went. The alternator went and the
wheel bearings started going and this is all within three months
of owning a brand new car.>>David: She says the
dealership wouldn’t take it back. Told her to trade
it in for a new one. But the car was now worth much
less than she’d paid for it.>>They said you have to carry
some of it over because you signed for the car. The car has been used.>>David: That difference
between what she owed and what the car was worth is
called negative equity.>>It’s not good.
>>Not good. It costs you and it
costs you big time.>>David: Sure does. It means $17,000 in
old debt was added to the loan for this new car.>>With the two cars,
it was about 50 grand.>>David: $50,000.>>Yup.>>David: You seem
very calm about that.>>I’ve accepted the fact,
because I still have to pay it. I can’t get out of it.
So, I have to pay it.>>David: There are thousands
of Chantelles out there. A quarter of all cars being
traded in for new ones still have money owing on them.>>David: Did anybody
ever explain what negative equity was?>>No. They did not explain the
negative equity to a detail.>>David: Back on hidden camera,
that’s what we’re testing next. How will sales people explain
negative equity and trade-ins?>>David: Yikes! He finally gets to his point. Early trade-ins are a cinch.>>David: Really?>>David: Not how
our experts see it.>>You are going
to lose your shirt. Absolutely. I mean, it’s crazy.>>David: This is all
about negative equity. At three or four years, you owe
more than the car is worth.>>A lot more.>>David: In fact, you owe
more on your car than it’s worth until five and a half
years into a seven year loan.>>No. They’re paying the bank the
money that you owe but they are charging you, they are
adding that to the price of the new vehicle.>>The debt just
keeps on piling on, and it’s very dangerous.>>David: We’re showing
that explanation to Ontario’s auto regulator.>>Yeah.
It’s very troubling. To just say, “We’ll pay
off the loan”, well, how do you pay it off? You don’t just pay off the loan.>>David: John Carmichael
doesn’t like what he sees.>>And this is my worry,
consumers who aren’t able to either understand or manage
that situation and they find themselves in a transaction
that’s going to come back to haunt them down the road.>>David: Do you see this as
following the rules?>>I would challenge both of
what those individuals said on the basis that they haven’t
provided honest information to the consumer.>>David: So why might
salespeople break their rules? We meet a man on the inside. He’s worked in sales
and finance for a decade. Knows about the
pressures at dealerships.>>Sell, just sell the car.
Yeah. That’s what their sales manager
is gonna wanna know at the end of the day. You talked to this person why
didn’t you sell them the car?>>David: We’re hiding his
identity because he still works in the industry.>>No dealership is
going to turn down a deal. We’re not ultimately
their financial advisor. We’ll give them enough
information to make a decision but we’re not going to
point out all the negatives, all the potential pitfalls.>>David: Not– not in your
interest to tell people about.>>No.>>David: The
downside of trade-ins.>>Correct.
Correct.>>David: You may get a new car.
>>Yeah.>>David: But you
may keep the old debt.>>Yeah. You’re gonna get a new term,
you’re gonna get a new payment and, you know, it
goes forever right?>>David: Do you think there
should be definite rules that require a salesperson or
dealership to clearly explain the basics to a customer?>>Yes, at the very least the–
the basics of negative equity so that people are going into
the transaction with open eyes.>>David: We bring
that idea back to OMVIC, Ontario’s regulator.>>In fact, I think, you
actually may have this document — but this
type of document which talks to issues around
negative equity.>>David: Carmichael says
he’s putting the pamphlet into government
offices across Ontario. We turn it into a poster>>I like yours better.>>David: But you won’t see
it in the one place you might expect it. Why isn’t something like that
of this size in a dealership, in a place, where people
are actually buying a car?>>Well, it’s brand new. Happy to do that. That makes sense, I like it. I’d love to see that
on every sales desk.>>David: But you
could require it.>>Well, I don’t know that
dealers are going to go that far with it but
certainly for the consumer, absolutely it’s a
good thing to have.>>David: But it
isn’t compulsory. Just hope you can find someone
who can spell it out like this.>>This employee deserves
employee of the year award. Congratulations to him.>>David: So few
though get that advice. Chantelle will be
paying for years to come.>>David: I don’t want to freak
you out but this has changed the early part of your life.>>Yup, and I looked into
getting a house and they won’t approve me because of
how much I have on my car, in debt. So, you can’t basically do
anything until it’s paid down.>>David: How much time do
you have left on this loan?>>About 4 and a half years.>>David: About
four and a half years. What do the next four and a half
years of your life look like?>>Definitely changed now. Basically I have a
baby on the way, and–>>David: Congratulations!
>>Thank you.>>David: Can you work two jobs
seven4 hours a week for the next four and a half years?>>No. I won’t be able to do that.>>David: How are
you going to do it?>>I don’t know yet. I’ll have to figure it out. [ ♪♪ ]>>David: Meantime, we
can’t figure out her paperwork.>>There are a number of red
flags that jump off the page at me right off the bat.>>David: Is this a breach?
Is this illegal?>>It is.>>David: Searching for
answers on your Marketplace. Sign up for our
weekly newsletter at cbc.ca/marketplace. [ ♪♪ ]>>David: Gearing up
for more Marketplace. [ ♪♪ ]>>David: We’ve been
investigating long term car loans.>>David: Sounds like a deal
but salespeople aren’t always upfront about
risks to carbuyers.>>They find themselves in a
transaction that’s going to come back to haunt
them down the road.>>David: It happened
to Chantelle Matthews.>>With the two cars
it was about 50 grand.>>David: $50,000?>>Yup.>>David: She owes that much
because she traded her unreliable car early. The money she still owed was
added to her new purchase. But check out her paperwork. No mention of that
debt or negative equity. Instead there’s “additional
retail value” on her second car, as if she opted for features
like fancy speakers or better seats. I bring that to the regulator. The rules say the
paperwork should be clear.>>The mathematical gymnastics
that appear on this page are astounding to me. This is anything but clear and
in fact when you did send this over to us yesterday, we tried
to figure out what we could and had a terrible time trying to
figure out exactly what the representative had done.>>David: And you guys
are the experts in this.>>Well, that’s the theory,
there are a number of red flags that jump off the page
at me right off the bat. That in fact is
your negative equity. They’re hiding it up on a
line as additional retail value. So they’re putting it in the
value of the vehicle as opposed to showing the actual
debt that’s outstanding.>>David: Is this a breach? Is this illegal?
>>It is.>>David: It’s both?>>Yes and this is
something I’d like to have my people look into.>>David: They are concerned the
dealership may have breached the ethical code and the law,
hid the negative equity, leaving it unclear just
what Chantelle is paying for.>>We are most concerned
about consumers making educated decisions. There are concerns that people
not get in over their head or get into long enough terms that
they’re going to end up with significant debt down the road
that they simply can’t afford.>>So it would be $25.68.>>David: Chantelle
is chipping away. Halfway through
her massive loan.>>Biggest regret,
going into debt that much. Thinking that I could get
out within the 8 years.>>David: Why did you
want to talk about this?>>Just so no one else
makes the same mistake I did. It’s not about my car. It could be anyone. It could be any age,
it could be your mom, your brother, your
friend next door. They could have
the same problem.>>David: And in fact
there’s lots of people, lots of Canadians
just like this.>>And they’re just
drowning in debt. [ ♪♪ ]>>Charlsie:
Attention online shoppers.>>I almost only shop online.>>I look for the best deals.>>Charlsie: A Marketplace test.>>Charlsie: On
your marks, get set, search! Different shoppers,
different prices, for the same room. Oh, my gosh.>>They’re different
on different browsers.>>The more
information they have, the more they can
prey upon your desires.>>Charlsie: The black Friday
special on your Marketplace. [ ♪♪ ]

About Ralph Robinson

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100 thoughts on “How to buy a car without getting ripped off (Marketplace)

  1. I don't quite understand where is dishonesty. You are being offered the car for $X; you can pay the whole amount at the spot, or you can pay it off in 7 years for low payments every two weeks, and this loan does not cost you anything; or you can pay it off earlier if you make not-so-low payments. How could it be even more generous? What is not disclosed here – the fact that in order to pay it off earlier you have to make extra payments? This is not obvious?

  2. My question is where is her warranty? After 3 months her warranty should have still been in effect. Or where's the Lemon law? The lemon law would have saved her. People really need to do more research on this stuff instead of just being led by the nose by the person who is getting payed to have you spend your money there.

  3. No matter what you know the car dealers always win, its like going to a casino and gamble knowing you'll never win, just take the car and be happy, get pre approved by your bank.

  4. Always make sure your dealership provides some type of bumper to bumper warranty and mileage deals. 3/5 of the life of your lease

  5. I wanted to buy v6 model but sales guy told me you will regret it go for 4cycl cheaper to maintain and less payment…..I thought oh he is a nice guy turns out they didnt have v6 model in their inventory but surplus of 4cycl

  6. the best way ,go to tow yard ,with your mechanic trusted friend if you have and buy cash any practical cheap car ,you will save a lot money and avoid the rip off culture.

  7. Thats why we dont buy new cars fellas i own a 2006 dodge charger got it for 1.5k and i changed some things it needed and it runs fine and hasnt let me down at all

  8. "I'm not here to buy a payment book, I'm here to buy a car." That changes the tune of the salesperson real quick.

  9. I got vehicle from Car Hop in Iowa u don't pick your vehicle they get all your information then they tell I what u r to buy.One got wrecked I still paid payments n made arrangements to pick up n get repaired.Well when I went to get Car Hop took it with a report paper then they tried charge for their tow what paid to pick up n balance.I refused to pay anything on a illegal repo.So they added rest owed on different vehicle n jacked up did not stand behind warranty but still wanted price on four by four when it not worked n they not fix as I was told.They said bring in n park by Offered ce leave key certain place n they will fix so I would start paying again .Well they had 2weeks I called c if done yet they put in repo on it n took to auction.I will not pay for.something I not have.So b careful

  10. I bought a brand new 1986 Isusu Trooper in Alabama when I was stationed there in the Army. I spent all day at the dealership and left completely confused, had no idea how much I paid for the vehicle, only that I'd be paying $274 per month for 60 months. I'll never take on a long term auto loan again and have always bought late model used cars since.

  11. Already drowning in debt, she tried to buy a house and is pregnant. That girl hasn't learned a damn thing

  12. From the interview. I can’t see anything that the government is doing about it. The man was just talking and looking as if he is from another country. Too bad

  13. Buy used buy cheap buy cash think how much ins &tax you can save.over the 2 or 3 year's also news flash all cars breakdown

  14. A lot of people in this day and age don't really understand economics; it just really boils down to ignorance. Economics and accounting should be a requirement in school, most likely high school. Economics was a requirement during my senior year, but only for half a semester. Personally, I think economics is a whole new language; it's not just numbers. Economics and accounting should be treated as a core course (like mathematics, history, and English) that is taught for one year all through high school.

  15. When going car shopping, always have a loan calculator on your phone to see if they are lying or anything

  16. I’m not even Canadian and I love CBC Marletplace. Such a fantastic consumer advocacy programme and it’s taught me questions to ask and tricks to watch out for in my own consumer market

  17. Who needs government dealing with “lemon laws” or gas station gouging or overpriced/poor quality cell and internet service or real estate scams and money laundering. At least they are tackling important stuff like gender pronouns :/

  18. what they didnt bring up is the manufacturers have banks now. ford financial, etc…
    so of course they want longer loans. win win for them!

  19. wait shes in that financial situation and buying a house was a consideration ? something is fishy here

  20. If you live in dream land. Then it's ok for others to make you a victim. As your already a victim on your own mind set. Learn to live within your own means. If you sign a contract of any kind and something changes with your financial situation what recovery plan do you have. Just plan ahead and think about your actions is the golden rule in life.

  21. Come to wa and see Gregg Cooper at South Tacoma Mazda outlet in Tacoma wa 98409 $300 cash for Refferals

  22. People need to learn how to negotiate. When I went with my dad who's a master negotiate they gave us many options of months

  23. Let's say you have 6 kids in next 3 years
    I hope not
    We can start working on that
    Ewww wtf that's sexual harassing

  24. 3 things..
    Lease a car dont buy it.
    Take your time reading your contract before signing
    If you are in debt that much sell it to pay it off asap.

  25. I did the math for the $30,000 car and she would end up paying only $27,720? It's less then the amount there selling it for. 7 months is 84 months and 165 bi-weekly is 330 a month and that times the 84 months is $27,720. How is it less then the car is actually worth? Is it not about how long she's paying off the car and is about the price of the car overall, is that the scam?

  26. 16:11 they did a terrible job hiding this guys identity. Anybody who knows him is gonna know its him by his voice and body type.

  27. Carmichael is def part of the problem. You can tell when they brought up to put the panflet in the dealership's, he said idk if there gonna do that? Uh make them by law? That's your job, seems like he's in on the scam.

  28. Do not finance with Toyota Financial Canada. They don't give you any way to add the account number to your bank acct. so you can pay extra and pay down early. In the U.S. you can log on to your account and control the process. With Toyota Financial people can't do that and there have been tons of problems with people even getting their title in a timely manner. If I had known this I would have just paid out of my Line of Credit for this car.

  29. An 8-year loan? LOL…. you might as well go file for a bankruptcy instead.. you'll be under that for nearly the same amount of time. How do these sales people sleep at night?
    I feel bad for these folks who are buying new cars and getting completely gutted in the process. Seriously? Eight years 🙁
    When I was a kid, I payed 500 bucks cash for my first car. Not bad for a young, naive, 16-year old. Whats happening with today's young adults buying cars is a damn shame.

  30. Always go for a model of car that has plenty of parts available for it and can be easily serviced by a mechanic. Avoid fiance where possible, if you don't have the funds try asking friends/family for a loan and repay them back with interest (like 5% – 10%) over a fixed term. If you can't do that, then you will need to save up.

  31. They need to do an undercover show where the salesman actually has the hidden camera. And show how customers lie all the time. The majority of the sales process I guarantee that customers are lying whether it be about their income what their trade vehicle actually is and what's wrong with it among hundreds of other lies

  32. question for people who can't afford a car, why do you guys always buy unreliable car such as KIA , Ford… ? you already know those types of car always have issue after couple years. Why don't you buy a Camry or Corolla with your low budget ? those cars are reliable, low cost and maintenance.

  33. You must be rich if almost $300 a month is cheap. That's brand new car payments. That's why you never buy a brand new car. You loose like 5000 in worth just as you pull out of the dealership. Nvr brand new

  34. First car was 600$ and its last two years. Second car I paid $650 almost 5 years ago and it's still running. Third car I bought was a back up for like $300 lasted over a year and then my fourth car bought last year for 1500$ still going..

  35. Let's make it very clear, a car is a liability, not asset. Find a reliable car, learn about how they work and how you can save money fixing things yourself. Avoid loans.

  36. 11:37 In human work hours for a car? I guess she really need that car. I'm from 3rd world everything is expensive here, people even pay 600% tax for cars, still the roads are filled with cars. chaotic traffic on the road.

  37. Why didn't she do the Lemon Law on the Hyundai? Plus if it was brand new it should have been under factory warranty if those things happened within 3 months of buying it.

  38. A few comments–1.  This report was focused on car loans which are treacherous enough.  The complexity and chances of paying too much doubles once you talk about leases.  Even the most savvy will probably get fleeced.2.  Shantal got way over her head buying a new car when she should have bought a used car.  Bad decision.3.  Shantal is pregnant.  This woman just makes one bad choice after another.  She has no financial footing to raise a child and her life will definitely head for bankruptcy when you add in the time and money for a child.4.  Personal finance should be taught in high school.  Loans, mortgages, retirement funds, insurance, renting an apartment, buying a house are all just as important as a Shakespeare play which does you no good in real life.

  39. @60MinuteCar Everyone should watch Dan Strong before negotiating any car deal. Never buy new. Buy a 3-4 year old car with a history of reliability. Examples: Toyota Corolla, Highlander, 4-runner. Honda Civic or

  40. That’s crazy, i only paid 880 for my hatchback( obviously need work) but the thing never left me stranded. I swapped my Motors out for more power and it hasn’t left me no where stranded by far. I’ve put 5,000 into it with the two motors and body work i done. Which is still by far way cheaper than the average used car. Never finance, i will always buy cash no matter what.

  41. Alternator and fan broke in a 3-months old car and she had to pay for it? Canadian cars don't come with any warranty?

  42. At some point people need to take personal responsibility about how the purchase things. Ignorance isn't an excuse. Can't fully blame the dealerships.

  43. The lady that has two jobs and
    $ 50,000 worth of car debt decides to have a baby, this is why 90% of Americans are in debt, they have no sense of responsibility, SMH

  44. How about buy a used car for les than £1000 or $1500, use it for 5 years and when it's getting knackered, sell it for scrap and buy another. You can get a good car, and have no debt. It's simple. Having a flash car as a status symbol is pathetic and weakminded.
    My cars have all been 15 to 20 years old, they get serviced and had very few issues.

  45. So after finding a lender and signing the paperwork can they still keep asking you for more documentation and in the event you don't have them can they take the car back? Even when they knw you dont have them and wont be able to obtain them?

  46. My first question is: why is everything so damn expensive in Canada? And second we are all adults to do our diligence on everything we do. here in America my sister in law, returned her new defective car to the dealership, because filed a lawsuit and ended up paying nothin, instead she got about 6,000 dollars back.

  47. As a car salesman this is strange to me. Why would a dealership go straight to an 84/Month payment? At our dealership we dont like doing 84 month terms for customers. Here is why. 1. If someone is financing for 84 months we will not see them as a return customer for a long time! 2. The customer might come back in 4 years and try to get into another car, they arent going to be happy when you have to explain to them that they owe way more than what the vehicle is worth since they are making such low payments on their vehicles 3. It gives you no room to negotiate when they tell you they need lower payments. 4. Your customers will be coming with problems when they are out of warranty and start having complications. Car salespeople need to do what is right for the customer and give them their options. Advise them and talk to them like its your grandmother trying to buy a vehicle and needs advice. Treat them right and they will come back and send their friends and family. And you wont have to pound the pavement looking for ups to show up to the dealership. Instead you will be making appointments for customers who are loyal to you for the simple fact that they know they will be getting top notch honest service.

  48. You could always buy a branded title car for a huge discount and fix them up yourself. Peep the channel to see how we do it!

  49. Guy: let's say you have 6 kids in the next year or so
    Lady:oh lord I hope not
    Guy: We can work that….
    😂 😂 😂 😂 😂

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