Meet Technical Writers at Google
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Meet Technical Writers at Google


Hi I’m Matt Werner and I’m a Technical
Writer here at Google. My name is Peggy and I am a Technical
Writer here at Google. I’m Scott and I’m a Technical Writer. So a Technical Writer
does a lot of things at Google. Our core role is to write documentation. It’s someone who takes technical information and converts it into easy-to-understand help
content. Technical writing is about helping people accomplish something
without any roadblocks, without any barriers. We are the user advocates, we
are their proxies, so we stand in for them during product development, during
the design process, and we voice what we think would make the product better for
them and all of that is translated into our documentation.
Sometimes technical writing is more like deleting. You just have to get rid of the
information that’s getting in the way and help people accomplish what they
want. So it’s not just online help, it could also be user guides, tutorials
videos, training, error messages in the UI, things of that nature. It’s an
opportunity to design and communicate in new creative ways. So I feel that I’ve made an impact when
I know that the customer is successful, that I’m delivering the user the
information that they need to know. We really want to help our end users have
the best experience with our products, making sure that we’re messaging
Google’s products correctly to all these different audiences and making sure that
we’re having the most impact. I absolutely believe my work helps people
because you get to work from technology that is changing the world. It’s been a
very eye-opening experience kind of working with people of different
languages, different cultures, different backgrounds, really work on making sure that we’re messaging Google’s products correctly to all these different
audiences and making sure that we’re having the most impact. Technical jargon,
easy speak, that’s the goal.

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