Moving company scams: What you need to know. (CBC Marketplace)
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Moving company scams: What you need to know. (CBC Marketplace)


(♪♪)>>This is one of the movers that moved me.>>Tom: This week on “Marketplace”. The wild bunch.>>Straight up, they lied.>>Tom: Our chase car has them in sight. Shady movers are riding roughshod.>>Should I start unloading.>>Tom: Holding your stuff for ransom.>>I was at their mercy.>>Oh, look out!>>Tom: Bashing your things. Grabbing your cash.>>I got robbed right in broad daylight.>>Tom: We’re tracking them on hidden camera. Why do you do this to people. You have to stop, you have to stop this. (♪♪) (Truck beeping)>>Tom: We’re staging a home. Yeah, that’ll work. But this ain’t no extreme makeover show. These guys are helping us set up this house with our props. We’ve cameras up, we’re going to put more cameras up. We’ve borrowed some furniture to set-up this house in east end Toronto. We’re gonna have some other people come in and we’re gonna see what happens. A maverick company is on the way and we’re gonna put ’em to the test. Bandit movers are acting like it’s the wild west, staging hold-ups across the land. With no sheriff to run ’em out of town, innocent folks are easy pick’ins.>>I got robbed right in broad daylight and the worst thing is I called them, and had them come to my house and rob me.>>Tom: Shawn Royal had a dust up with his movers when moving into his first home. now he wants to help you dodge the bullet.>>I don’t want to get hit with any hidden charges, you know I’ve heard stories and he said nope, that’s everything and I’m like, okay, fantastic.>>I feel like I’ve been robbed.>>Tom: That’s how Mia Solomon felt when she moved her business.>>They said no hidden fees and there was a lot of hidden fees.>>Tom: Both got the same deal: an hourly rate plus travel time. Turns out, the movers were bluffing.>>Straight up, they lied.>>Tom: It’s a stickup, and Mia and Shawn end up paying way more than they ever expected.>>Stop, you know, ambushing people with extra charges.>>It was a nightmare.>>An absolute nightmare.>>Tom: The outfit behind this nightmare? Husky Movers.>>That’s who we’re hiring. They’re based in Toronto. (Phone ringing)>>Tom: Megan, who works for us, books our move and gets this deal.>>You’re looking two guys with a truck for 45 an hour and plus there’s a one hour travel time.>>Okay, and does that include everything?>>That’s right>>Tom: Okay, we’re in the game. We’ve got a deal, but is there a trick up their sleeve? To find out we bring in a wise old hand. Hi Jim, how you doing? Jim Carney’s company has been in the business for a century. (♪♪)>>Tom: Welcome to the garage, or as I like to call it, mission control. He’s also with the Canadian Association of Movers. That’ll be your seat.>>Thank you.>>Tom: He’s fed up with the likes of companies such as Husky Movers.>>There are fly-by-nighters out there.>>Tom: We’re about to find out how Husky Movers ambush their customers.>>Testing. Yeah, can you hear me?>>Tom: Loud and clear, great. We wire up Megan, our Marketplace homeowner. Sheíll wear a camera that looks like a button on her shirt. John, our hidden camera specialist, will be the friend. Our cameras are rolling. (♪♪) (♪♪)>>Tom: It’s 11:00. They’re supposed to be here now.>>Tom, they’re coming.>>Tom: As the van pulls up, its clear this is not your typical moving company. Okay, there’s your white van.>>Yep with graffiti on the side.>>Tom: Right, no Husky Movers logos or Husky Movers uniforms. They’re coming to the front door Meg. And they’re here.>>HI, I’m Megan.>>Oh, hi. I’m Sam.>>Sam, hi.>>And I’m Jaskaran.>>Jaskaran, hello.>>Tom: Our Marketplace homeowner explains what needs to go.>>The pictures are staying and everything on the wall stays.>>Tom: There’s more stuff upstairs, and some awkward pieces.>>And then there’s a bedroom.>>Tom: So we think they’re ready to start the move.>>Can I have your initials?>>Tom: When suddenly, Sam pulls out a new deal. And you won’t believe what he hits us with. Let’s see what happens here.>>It will be one-time charge for the stairs.>>Oh, that’s a surprise. They didn’t mention anything about that.>>A charge for the stairs.>>Tom: Is that normal to charge for stairs?>>Absolutely not. They’re getting paid by the hour, every home has stairs.>>Tom: No kidding. Shawn’s floored too.>>Absolutely bogus, man. I’ve never heard of a stair charge.>>Tom: Despite protesting, they put it on his bill.>>Absolutely ridiculous.>>Tom: Back at our move, another surprise. Get a load of this one.>>And any item over 100 pounds, will be charged.>>Any item over 100 pounds, will be charged, which again is a complete rip-off.>>They didn’t mention any of this stuff on the phone.>>Tom: They didn’t mention it to Mia either when she called to book her move.>>Husky Movers said no, they don’t charge.>>Tom: But they charged it all right. Our contract now has charges we weren’t told about. And we’re stuck with them.>>So I just have to sign this?>>This is one of the movers that moved me.>>Tom: Recognize him? That’s Sam, one of our movers.>>I signed the contract under duress. I felt there was a gun to my head.>>Tom: Refusing to sign means trying to find another mover, and fast, almost impossible on moving day. He’s asking to sign a contract now.>>Looks like.>>Tom: Is that normal?>>No. She’s seeing this contract for the first time and they’re asking her to sign it. And she’s only seen it for, like, 20 seconds.>>Tom: Like most people on moving day, we sign. Okay, we’re starting the move now? Guess again.>>So is that everything?>>I need a deposit of $250.>>Oh really? ‘Cause they didn’t say anything about that either.>>Tom: A $250 deposit?>>We would never do that on move day. We would ask for a 10 percent deposit but that’s well in advance of the move taking place.>>Tom: Jim says there’s no rule book in the moving business. But what Husky’s doing, he says, should be outlawed. No choice. We hand over the deposit.>>And they haven’t even touched a piece of furniture yet.>>Tom: Right. When they finally do…>>Here comes the mattress with no plastic bags to protect it. So now they’re just going to put it in the truck. So it’s gonna get soiled. (♪♪)>>Tom: Just how careless are they? Ouch.>>Ooh, boy. Look at the drawers coming out of the dresser.>>Tom: Yikes. Aye-yie-yie. Now they have to get that dresser into the truck.>>Tom: No ramp.>>No ramp.>>Oh, boy.>>Tom: Whoa, whoa, whoa.>>Yikes.>>Tom: How could they do this?>>They’re stuck now. Every proper moving truck should have a ramp.>>Tom: Not much TLC for the armoire either.>>Oh look out, look out!>>Ton: Whoa, whoa, whoa. If this was a $5000 antique?>>If I were the customer right now, I’d be –>>Tom: Oh, geez look at this.>>– having a cardiac.>>Tom: It’s not even our furniture and I’m worried. Mia’s heart sure skipped a beat.>>I just feel scammed.>>Tom: When Husky was done, she estimates three thousand bucks worth of her stuff was damaged.>>How’s it looking?>>A lot of heavy stuff.>>Tom: A lot of heavy stuff what does that tell ya?>>Oh yeah, they’re just padding the bill, that’s all they’re doing.>>Tom: Back at our house, Husky’s bill is about do more damage. Remember they’re charging for stairs, but not just here, at the new place too.>>How many stairs do you think it is?>>I dont know, how would I know that?>>Tom: Why can’t he just count them up when he gets there? Our expert thinks he knows why. It’s the old, “we’ve got all your stuff, now pay us all your money” trick.>>You watch, I bet they hit her with it at that point and hold her goods for ransom. That’s what I see transpiring here right now.>>Tom: Hold her goods for ransom, really?>>Yep.>>Tom: Meaning what?>>Meaning they will not unload until they get the paid what they’re demanding.>>Tom: Sounds outrageous right? Well, it happened to Mia.>>My stuff would not get off the truck if i didn’t pay. I felt that my things, my belongings, that I paid for, it was held hostage.>>Tom: In Shawn’s case, they would release it, outside.>>It ‘s like putting a gun to my head.>>Husky Movers, they were armed and I was unarmed. I was at their mercy.>>Tom: Now we are too. Sam’s armed with the bill. Okay, here we go.>>Sorry? It’s $200 for heavy items?>>Unbelievable.>>Plus $80 for stairs?>>Yeah.>>The total is $570.65?>>Tom: Wow, 570 bucks! Based on their quote, Jim says that’s more than double what we should be paying.>>I don’t think this is fair. This isn’t what i was told at all.>>I don’t know, why don’t you phone the company directly.>>Tom: So Megan calls.>>And now I’ve just got this bill for almost $600 with extra charges for stairs and heavy items, and I wasn’t told about any of this.>>Let me see if I can give you some kind of break here. Is it possible you can give her $40 break?>>Yeah, sure. If you say so.>>Tom: Some break, and as Jim suspected, we’ve gotta pay now.>>So it should be before unloading then.>>So I have the pay the balance before unloading?>>Yeah.>>Tom: And if we don’t pay for stairs and heavy stuff?>>You’re stuff will be unloaded at this place.>>If I don’t pay all these charges, you’re just gonna unload my stuff here?>>Yeah.>>Like, back in the house?>>No, but outside.>>To have the audacity to even say that you’re going to unload someone’s goods on their lawn is just incredulous.>>It’s the company policy.>>Tom: Time for step two in our plan. Megan says they’ll get their money — at the new place.>>The stress that I would be going through right now if I were the customer, unbelievable.>>Tom: Okay, they’re leaving. But wait ’til you see the surprise we have for them.>>Should I start unloading.>>Tom: If you wanna unload the furniture on the street you go right ahead. When we come back.>>And later, why our vets investigation left many of you barking mad? (♪♪) (♪♪)>>Tom: Shady moving Companies are emptying the pockets of Canadians across the country. Okay, they’re leaving. So now we’re tailing one sketchy outfit. Our chase car has them in sight. — that’s stiffed us, and many people, with hidden charges.>>We’re directly behind them.>>Tom: Okay. Even threatened to dump our furniture if we don’t pay those fees. Husky Movers have been getting away with this stuff. but not today. So, we’re gonna have it out with them. What will they do when we turn the tables and refuse to pay those extra charges? They’ve insisted on not unloading the furniture until they’re paid. We’re not going to pay them. We’re at our new place. There’s the truck. Time to lay out the plan to Megan, our undercover customer. The sidewalk in front of the house is where you need to do this, okay.>>Okay.>>Tom: Will there be a showdown on the street? And at a certain point we’ll come out with cameras rolling. Megan takes a stand.>>I’m not going to pay anymore money for these extra charges that I didn’t agree to.>>You should have told me earlier, right?>>Tom: It’s a standoff. Sam is refusing to unload our stuff. He gets headquarters back on the line. But Husky isn’t moving on the bill.>>And you initialled that contract, you signed it and you agreed to pay for it.>>I don’t want to pay these charges.>>Ah, you don’t need your stuff, that’s what you’re telling me?>>Tom: Time for me to make my move.>>You told the guys that you’re ok to pay.>>Tom: Remember, we’ve already paid them 250 bucks. We just don’t want to pay for the charges they never told us about on the phone. But as they’ve done to so many, Husky puts the gun to our head.>>If you’re not paying the money, I have to tell them to unload your stuff at the pickup location.>>Tom: That’s right. They’ll bring our furniture back to the first house and unload it.>>Will they put it back in the house?>>No, just outside.>>Tom: My name is Tom Harrington and I work for “Marketplace”, at CBC. Okay, and we know what you guys are up to, and what your company has been up to. How can you go into a house on moving day to do this to anybody?>>I don’t know, like, if you want to call the company, like, we are just the workers.>>Tom: Put him on speaker. What kind of operation is this that you’re running? This isn’t a proper moving company.>>What you mean, sir? Everything was explained to the lady before they touch her stuff.>>Tom: What was explained on the phone, the contract over the phone, was $45 an hour, plus an hour for travel time, everything else is included, that’s what was said on the phone, that’s what she agreed to. These fellas come in, hand her a contract, which she has 30 seconds to read, and can’t see everything in the first place, then they start saying, oh, we’re going to add for things like stairs.>>I think he hung up.>>Tom: Yup, hung up. But the mystery man on the phone is calling the shots.>>So should I start unloading?>>Tom: If you wanna unload the furniture on the street you go right ahead. If that’s what you think you should do. Is that what he said to do?>>He said he will take the legal action against her.>>Tom: So he’s gonna sue her? Maybe we should sue! This customer did.>>And I won, and I feel good.>>Tom: Just like us, Carol Lutete-Bayekula got stuck with hidden charges.>>This is outrageous. I was not expecting these charges.>>Tom: The judge agreed, saying that sneaking them into a last-minute contract was not fair. Carol sued City Hawks Movers and storage. Guess what? Same people behind Husky Movers. Sam says he’s just following orders, even if it means dumping the stuff right in front of our new place. (♪♪)>>Tom: I think we’ll be dining under the stars at this point. If all the dining room furniture ends up there. (♪♪)>>Tom: They’ve made good on this threat. So that’s it you’re just going To leave it on the lawn?>>Yeah.>>Tom: As for seeing them in court, not worth our time, so we pay the entire bill. We’ll keep the receipt. If we want them to move our stuff inside, that’ll cost extra. We’re not paying you anymore. (♪♪) They get the heck outta Dodge. But not so fast. The showdown’s not over.>>They’re indicating a left turn, Tom.>>Tom: We see him far up ahead. We follow their truck, because it’s our best lead to the boss. We end up on the outskirts of town. So there’s two big Husky Mover trucks. And discover a corral of battered trucks. Our movers leave but we notice the Husky brand. We check back in another day. There’s a Husky Movers truck right there. And the Husky name on that truck is painted over! Wonder what else they’re covering up? Time to round up some answers. Why do you do this to people? You have to stop. You have to stop this.>>And later, our “Marketplace” investigation into vet bills continues. (♪♪) (♪♪)>>Tom: We’re investigating a shady moving company that’s more like a moving target. Husky Movers hit us with hidden charges, and dumped our furniture. We call the owner, Harpreet Singh, he says they are upfront about the charges, but declines to come on camera saying he’s in California. We’re not giving up though. We’re staking out another moving day. No trucks today. They must be very busy. We hope the trucks will return. ‘Cause when they do… Our plan is to deliver our own charges to Husky Movers. For misleading the public with hidden charges, threatening to hold furniture hostage, and unprofessional service. We’re waiting for another showdown. But it’s almost sundown. Will they be a no show? (♪♪)>>They are back. Holy (bleep).>>Tom: And there’s a fancy black sedan. We’ve done our homework. It’s a company car. Is the owner inside? Hey, how ya doing? I’m Tom Harrington from Marketplace.>>Okay.>>Tom: And I’m — you’re with Husky Movers?>>No.>>Tom: Sure you are. What are you doing in this parking lot?>>Just eating chicken here.>>Tom: Yea, sure. No, no, you’re with Husky Movers, what’s your name?>>Why?>>Tom: What’s your name? He won’t give us his name, but we give him our charges. Here’s what I’m going to give you. This is our bill, these are our charges. This is for misleading people. Misleading the public.>>What?>>Tom: With hidden charges.>>What are you showing me this for?>>Tom: Because this is what you do to Canadians, man.>>No, no, no. Hold it, hold it, hold it. Stop your camera.>>Tom: No, answer the question. Why do you do this to people? You have to stop, You have to stop this. I’ll just put this in your windshield. He can run but he can’t hide. Later, sources tell us that was Harpreet Singh, the owner of Husky Movers. We leave another copy of our bill behind to make sure he gets the message. But maybe he is already. Since we started poking around, Husky Movers charges for stairs and heavy items are posted on their web site. But remember in the wild west of the moving business, it can be a treacherous road. To dodge your own moving day nightmare, here’s our survival guide. Watch out for low prices. You can be hit with hidden charges later. Demand a written estimate and a copy of the contract before you move. Get proof they’ve got insurance to protect you and your stuff. Deposits are usually paid before moving day and do your homework. Check out reviews online.>>Erica: We’re back digging into our investigation into what you pay at the vet. Last week “Marketplace” brought in Marshall, a real watchdog, to reveal five ways you may be paying too much at the vet. By the end, Marshall wracked up a bill of over $500 in questionable charges. And boy did we hear from you. In one of our strongest reactions ever. People coast to coast told us they could relate to being overcharged, and are barking mad. Can’t believe the level of discrepancies between pet vets. The government must step in and regulate this industry. As a veterinarian, I found your program just scratched the surface. Veterinarian medicine today is primarily about making money. We sure heard from a lot of vets who disagreed. Vets didn’t go to school for that many years to rip off clients. Are owners aware of how often vets actually slash costs down to bare minimums and provide services free of charge? (♪♪)>>Erica: And our investigation continues. Across the country, you pitched in and shared your own vet bills too. And what do they reveal? A range of prices for similar procedures. Across Canada for a wellness exam, you’re paying between $50 and $81. When it comes to dental cleaning for cats, prices ranged from $340 for Scout, to 654 for Dusty. As for x-rays, Dexter’s owners spent 143 bucks, while Dejavu’s x-rays cost $257. At the Canadian Veterinary Medical Association, here’s what president Jim Berry had to say.>>There’s a lot of different factors that roll into costs. Everything from cost of living, where you live, if you have factors like what equipment is being used so the different procedures that are being asked for. And clients right now, basically really expect, and rightly so, I think, to have really high-quality medicine.>>Erica: Even so, when it comes to saving money at the vet, it might pay to shop around. And you can check out our cross-country comparison anytime on-line. Next week on “Marketplace”.>>Erica: Oh, there’s that smell again. We’re back checking in, again. Testing hotel’s promises.>>Wow, that doesn’t look good, does it.>>Erica: Oh!! Look at that!>>Erica: With your help.>>I couldn’t believe my eyes.>>Erica: Have dirty hotels cleaned up their act? Could this be the same stain as last year?>>It’s possible.>>Erica: How much better — The bath mat looks cleaner — — or worse — — why hasn’t anyone got the message, you have to clean the sheets. — can things get?

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100 thoughts on “Moving company scams: What you need to know. (CBC Marketplace)

  1. Weird, that first guy lived in Canada and was getting screwed on his phone bill in another episode.. bruh are these just actors

  2. that's the way my scenario comes out say hello to my little friend unload everything fix it correctly Now give me all what you got in your pocket and I'm going to count to 10 leave my property willingly or feet first in a black bag I hate thief's and scammers damn I sound like a script out of a movie

  3. Because of people like this immigrants are not being welcomed by native folks. They are turning their backs against you. I hope these con artist pay for it

  4. As a former bet tech, I suggest taming your dog once a year for a rabies shot. But the remaining vaccinations can usually be found at stores like tractor supply and co-o.o 🙂 it is very easy to do yourself.

  5. Don’t mess with Indians and Pakistanis when it comes to your money NEVER EVER! We know this in the uk 🇬🇧 scum bag swindlers 😳😤

  6. This is crap I had a whole bunch of stuff to move I packed everything so it wouldn't be too heavy and I hired a couple guys from my University I bought them in and out and I said they could order anything they want. My brother is came over and helped me too. If I had heavy things they would have helped me

  7. You never trust anyone with your personal things, you buy a six pack and find a friend with a truck,get the job done.show your apritation and fire up the grill.true friends are a blessing.

  8. What fools, with all the crooked movers they could establish a great reputation and just play it straight, get all the business and grow the co.

  9. both of them said gun to their head, and that their stuff was being held hostage, c'mon now let's stop exaggerating, glad they were finally held accountable.

  10. It costs a lot more than $45 an hour in NZ, and there is a 4 hour minimum. $45 an hour wouldn't even cover the movers wages, gas and other overheads. Each worker here would get $20 an hour, and the minimum wage here is $16 an hour. When I moved earlier this year I moved only quarter of a mile and it cost $440. And I had very little furniture – not even a TV or a fridge. But I did have lots of outdoor plants in pots – they took up more space in the truck than my few bits of furniture did. And I already had my boxes packed and ready to go. Anyway, the owner of the company first came and gave me a quote a week before I moved after he had a look at how much stuff I had. You should always get a quote first before moving day.

  11. This isn't about Indian… Should we beat all the european bankers? These 3rd rate stories never go after the big fish who cause people to lose house and home! Because these reporters work for the big fish. When he approached the car he should have been pepper sprayed.. European aggressive voice! Could have been shot!!

  12. That lady said she signed under duress; she felt there's was a gun to her head. What! Lmao. She was not at all a victim. She could have simply said no and kicked them out of her home. Complete BS. Smh.. Any normal sound minded person would have told them to F-off and get out of my house.

  13. You got a gun don't you woman? March the bastards out to the truck and make them unload your stuff, and then slice their tires. Call INS, and ICE while you're at it.

  14. i have a friend who move with LA Capital moving company in LAVAL and they even stole some items , break fridge etc over 6k in damage and extra charges (blankets breaks etc, ) how can she reach out to Market place to get some help or put them on TV???????? this company are abusing people trust

  15. I refuse to answer to any Indians, not all are bad, but those guys that call me are b****ch.s They're just as bad in america. Also AWWWA Hi kitties and pups <3.

  16. RED ALERT >>>>>>>> Do "NOT" believe any news coverage from CBC or CTV when it comes to any candidate running for election, especially Polls, Graph's and percentages.
    The Liberals have got them in their back pocket by giving them bribes and favors.

  17. By solving the underlying problem, that causes and permits the various many problems, the various many problems are solved. How long will it take you to clearly see how the rich professional families, who have propagated the myth that they, parents, offspring, siblings, cousins, spouses and in-laws to one another, are (would be) superior people with superior rights, and who are a separate recognizable identifiable exclusive discriminating biased prejudiced titled ranked certified integral class, clan, organized regimented oligarchy (imperial "ruling class") and minority of less than ten percent of the population, and who have monopolized the government and all entities chartered, founded, funded, incorporated, licensed or contracted by government, have become rich and millionaires by causing the ever-increasing poverty, suffering, homelessness and early deaths, and its desperation, violence, crime, riots and wars, at home and abroad. Hocus-Pocus, the classic precedented-in-the-U.S.A. legitimate solution (which they will of course vigorously oppose with every myth, trick, superstition and baseless pseudo-scientific prognostication and proposal up their Mosaic-Sharia-Puritan Greenspan-Rand Professional-Capitalist Anti-Christ sleeves. It's party-time. https://youtu.be/ernJlOv9urI

  18. We run an United states Moving company Michigan Movers plus. These guys are outragious. We do Charge a p/Stairwell charge or elivator charge (not how many times they go up and down them). It covers our extra liability. We always have plastic wrap and blankets and matress bags, tie downs, we don't have a ramp but do have a lift gate. This is alway told on the walk through estimate day. We have no hidden charges, $95 p/hr 3 hr minimum, $80 p/stairwell, $2 p/mile between residences. No extra weight, no unload charges. These guys really give us start up companies a bad name.

  19. Once movers delivered my things— much of which they had lost or damaged— two months late, but only after forcing me to pay surprise charges of over $1,000. I truly felt they were holding my things— or what was left of them— ransom. After giving the cash (they wanted cash only) for these off-contract charges, the movers pulled out a wad of cash as large as a book and added the money to the wad. When I later confronted the office about the extra charges, they said they couldn’t pay me back since they don’t see any of the money the drivers make. Then they only repaid me partially for the damages and losses after I hounded them following being turned down 3 to 4 times. This was the worst moving experience of my life.

  20. A certified mover would have charged $900. Got to cover workman's comp, insurance for damages, etc. Plus it is difficult work and these movers end up with physical issues when they get older. It seems like to wanted a cheap mover and you got a cheap job. I have heard of paying extra for stairs and extra weight. This company just needs to be more upfront with bidding jobs so people aren't surprised.

  21. How about tackling the insurance industry rather than these guys just trying to eke out a living. I'm sure we are bilked out of trillions of dollars and we are kept in the dark about insurance. Or how about HVAC dealers – there is a place where we are held hostage – and at $7,000-$15,000 for a system, it's a much bigger ripoff.

  22. I used to work for a professional moving company and watching this is beyond sad and pathetic. Always do your research and find reviews before you hire a company.

  23. I rented a moving truck for a total of $110 CDN for one day, with gas. Drove it. Got a couple friends to help me load and unload. Bought them dinner and thanked them. I think my entire move cost me under $200 CDN. Of course I don't have much stuff. But best thing to do is get a few friends or co-workers to help, give them $50 for the day each maybe (or buy them dinner), and just rent a truck from U-haul for $75+gas. Or $100+gas.

  24. I wouldn’t give them anything when they say the charges I would tell them no get out of here I’m not giving you anything get out my house and then do it myself

  25. Their never stopped ever, they get taken to the judge then their out doing it again, time after time and everywhere it
    goes on.

  26. Plus there’s one hour travel Time

    Doesn’t even know the address yet they could even be on the same street smh how do people even fall for that?

  27. I wonder if putting up cameras and and informing/warning the movers about them would keep them from doing this as much?
    Or ask friends and family to help by always being in one of the rooms and outside by the truck?

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